1. Introduction
New Bath Texas (“we,” “us,” or “our”) is a family-owned bathroom remodeling company proudly serving the Greater Houston, Texas area. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website, submit an estimate or quote request, communicate with our team, or consent to receive text messages (SMS/MMS).
2. Mobile Information & SMS Privacy (A2P 10DLC Compliance)
We take mobile subscriber privacy seriously. In strict compliance with mobile carrier and A2P 10DLC guidelines:
- No Sharing for Marketing/Promotional Purposes: No mobile information, phone numbers, or SMS opt-in data will be shared with, sold to, or rented to any third parties or affiliates for their marketing or promotional purposes under any circumstances.
- Exclusion of Opt-In Data: All categories of personal information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- Strict Service Usage: If you provide your mobile phone number and opt in to receive text messages from New Bath Texas, your phone number and opt-in consent will only be used by New Bath Texas to send the specific communications you authorized (e.g., project estimates, scheduling, customer service, or promotional offers if separately selected).
- Opt-In Is Never Required: Submitting or consenting to receive SMS/MMS messages is completely voluntary and is not a condition of purchasing any goods or services from New Bath Texas.
3. Information We Collect
We collect information that you voluntarily provide to us when you fill out forms on our website, request a free quote, or contact us directly:
- Contact Information: First name, last name, email address, phone number, and physical service address or postal code.
- Project Details: Information regarding your bathroom remodeling needs, such as shower renovations, tub-to-shower conversions, accessibility requirements, wall materials, or project timeline.
- Communication Records: Records and copies of your correspondence, including email, phone call notes, and text messages sent to or received from our staff.
- SMS Opt-In Consent: Timestamps, IP address, and checkbox consent records indicating your agreement to receive non-marketing and/or marketing text messages.
4. How We Use Your Information
We use your information exclusively for legitimate business purposes:
- Providing you with free remodeling consultations, estimates, and project quotes.
- Scheduling design consultations, in-home measurements, and installation visits.
- Sending transactional customer service updates regarding your inquiry or active remodel.
- Sending promotional updates, seasonal specials, or company news only if you explicitly checked the marketing consent option.
- Maintaining and improving the functionality, security, and usability of our website.
- Complying with applicable legal, accounting, and licensing requirements.
5. How We Protect Your Information
We implement industry-standard technical, administrative, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to customer contact details is restricted strictly to authorized staff and contractors who need the information to perform their remodeling duties.
6. Text Messaging Opt-Out & Support
You maintain complete control over text messages received from New Bath Texas:
- To Opt Out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message sent by New Bath Texas. You will receive one confirmation message acknowledging your opt-out, and no further text messages will be sent to that number unless you re-subscribe.
- For Help: Reply HELP to any text message or contact us directly at (773) 627-6140 or via email at jorge@contact.newbathtexas.com.
- Message & Data Rates: Message and data rates may apply depending on your mobile carrier plan.
- Message Frequency: Message frequency varies based on your project timeline and active remodeling inquiries.
7. Your Privacy Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request the deletion of your personal records, subject to our legal record-keeping obligations. To exercise any of these rights, please contact us using the details below.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our messaging practices, please reach out to us: